77e Privacy Policy

1. Information We Collect

When you create an account or interact with 77e, we may collect the following categories of personal information:

• Identity information: full name, date of birth, and national identification details required for age verification (21+ only) and Know Your Customer (KYC) compliance.
• Contact information: email address, phone number, and residential address (city, district) — including areas such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and Barisal.
• Financial information: deposit and withdrawal transaction records, preferred payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank), and transaction amounts in BDT.
• Technical information: IP address, device type, browser type and version, operating system, and session activity logs collected automatically when you access our platform.
• Gaming activity: betting history, game preferences, session duration, wagering patterns, and bonus usage records.

We collect this information directly from you during registration, indirectly through your use of our services, and in some cases from third-party verification partners assisting with KYC compliance.

2. How We Use Your Information

77e uses your personal information strictly for the following legitimate purposes:

• Account creation and management: verifying your identity, setting up your player account, maintaining account security, and enabling you to access all features of the platform.
• Transaction processing: facilitating deposits and withdrawals, processing payments via bKash, Nagad and Rocket, and maintaining accurate financial records for your account.
• Responsible gaming: monitoring wagering patterns to identify potential problem gambling behaviour and, where necessary, taking protective action such as applying deposit limits or temporary account restrictions.
• Customer support: responding to your queries, complaints, and requests submitted through our support channels.
• Platform improvement: analysing aggregated, anonymised usage data to improve the quality of our games, services, and user experience.
• Legal compliance: meeting our obligations under applicable laws, including anti-money laundering (AML) requirements, fraud prevention, and cooperation with competent authorities when lawfully required.

3. Payment Data and Financial Information

77e supports a range of payment methods popular across Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All payment data transmitted through our platform is encrypted using SSL technology. We do not store full card numbers or mobile banking PINs on our servers.

If you notice any suspicious transaction or unauthorised activity on your account, you must contact our support team at [email protected] immediately. We will investigate and, where applicable, initiate a dispute resolution process on your behalf.

4. Sharing of Information

77e does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist in operating our platform (such as payment processors, cloud hosting providers, and KYC verification partners), all of whom are bound by strict confidentiality agreements and are prohibited from using your data for any other purpose.
• Legal obligations: when we are required to disclose information by law, court order, or at the request of competent regulatory or law-enforcement authorities.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

In all cases where data sharing is permitted, we ensure that the receiving party maintains adequate safeguards to protect your information consistent with the standards set out in this Privacy Policy.

5. Cookies and Tracking Technologies

77e uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in securely, and understand how users navigate our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on our platform. We do not use cookies to collect sensitive financial or identity data; that information is handled through secure, encrypted forms only.

6. Data Retention

We retain your personal information for as long as your account remains active or as needed to provide you with our services. Once you close your account, we will retain your data for a further period as required by applicable legal, regulatory, tax, and auditing obligations. This retention period is typically no less than five years for financial transaction records.

After the required retention period has elapsed, we will securely delete or anonymise your personal information in accordance with our internal data management procedures. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for statistical and research purposes.

7. Your Rights Regarding Your Personal Data

As a user of 77e, you hold the following rights with respect to the personal information we hold about you:

• Right of access: you may request a copy of all personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right of rectification: you have the right to ask us to correct any inaccurate or incomplete personal information held in your account.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data. Note that we may be required by law to retain certain records even following an erasure request.
• Right to restrict processing: you may ask us to restrict the processing of your personal data in specific situations, such as while a dispute is being investigated.
• Right to object: you may object to the processing of your data for direct marketing purposes or where we rely on legitimate interests as a legal basis for processing.

To exercise any of these rights, please send a written request to [email protected] with your registered email address and a brief description of your request. We aim to acknowledge all requests within 3 business days and resolve them within 30 days.

8. Security Measures

77e implements a range of technical and organisational security measures designed to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive information at rest, role-based access controls limiting staff access to personal data, regular security audits and vulnerability assessments, and multi-factor authentication options for your player account.

While we take all reasonable steps to protect your information, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users as promptly as practically possible and take immediate remedial action.

9. Third-Party Links and Services

Our platform may reference third-party services (such as payment providers bKash, Nagad, and Rocket) whose data practices are governed by their own separate privacy policies. 77e is not responsible for the privacy practices or the content of any third-party websites or services. We strongly encourage you to review the privacy policy of any third-party service before providing them with your personal information.

10. Children's Privacy and Age Restriction

77e is strictly an adult platform. Our services are available only to users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a person under 21, we will promptly delete that account and all associated data. If you are a parent or guardian and believe that a minor has accessed our platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

77e reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised policy.

We recommend that you review this Privacy Policy periodically to stay informed about how 77e protects your personal information. The most current version will always be available at https://77e.lat/privacy-policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77e handles your personal data, please do not hesitate to contact our dedicated support team. We are available around the clock, every day of the week, to assist you.

Email: [email protected] (plain text only — not a clickable link). Response time: within 24 hours on business days (Bangladesh Standard Time, UTC+6).